AI Products &
Solutions
Driving the realization of 'aggressive digital transformation' for our client companies
IT Service
Building a data analysis platform across all company operations
Responding to the needs of various industries, technologies, and businesses, including EC systems and insurance systems
We provide application development, maintenance, and operation services.
In particular, in development related to the collection and analysis of a wide variety of data (Datalake/Analytics),
We have high technical capabilities and a wealth of experience.
IT Service
Building a data analysis platform across all company operations
EC systems, insurance systems, etc.
Responding to the needs of various industries, technologies, and businesses
We provide application development, maintenance, and operation services.
In particular, in development related to the collection and analysis of a wide variety of data (Datalake/Analytics),
We have high technical capabilities and a wealth of experience.
AI Products
solution
Contributing to the realization of "aggressive digital transformation" for client companies
In the areas of sales support and digitalization support for internal operations
Various products utilizing AI technology
We provide solutions.
Not only streamlining and automating business operations,
We support top line (sales) growth.
IT Service
We provide application development, maintenance, and operation services that meet the needs of a wide range of industries, technologies, and businesses, including EC systems and insurance systems.
In particular, we have strong technical capabilities and a wealth of experience in development related to the collection and analysis of diverse data (Datalake/Analytics).
The metaverse is gaining traction in business, from online games to virtual events, and the costs associated with developing and operating metaverse content can prove to be substantial.
The Xenera Metaverse Platform (tentative name) addresses these challenges by offering a comprehensive "service infrastructure and framework" for metaverse use, including "templates for various application scenarios" and "modular content development features." This allows anyone to launch and manage metaverse content with minimal development expenses.
Our platform is a foundational service for creating metaverse spaces and worlds using VR and AR technologies, enabling anyone to build and operate their metaverse environment without the need to build and maintain servers to do so.
Communication Features:
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Engage with other users through text and voice chat.
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Users appear as digital avatars representations of their real-world selves within the Metaverse
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Allows for real-time interaction and connection within the same virtual space.
Business Transactions:
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Facilitate business transactions within the metaverse.
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Utilize NFT functionality to trade digital assets securely.
Remote Meetings:
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Create a dedicated metaverse space specifically for your company.
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Employees can meet and interact as their avatars.
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Enhances remote collaboration and internal communication by facilitating virtual meetings.
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Allows for the creation of other interactive activities to boost employee engagement.
Event Hosting:
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Utilize the metaverse as a versatile venue for conferences, concerts, and more.
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Participants can connect, interact, and engage in real-time, creating immersive and interactive event experiences.
Metaverse Platform
01 Enterprise Data Platform Construction (Datalake/Analytics)
Various "opinions" about a company's services and products, such as the Voice of Customers (VOC) and Voice of Stores (VOS), flow in through various channels, such as websites, social media, call centers, and surveys. Accurately and quickly collecting, visualizing, and utilizing these valuable opinions is extremely important for making management policy decisions and planning and developing new products ahead of competitors.
Xenera will automatically remove personal information from the VOC/VOS data that comes in from client companies' global and diverse channels in a manner that complies with the laws and compliance regulations of each country , collect and centrally manage the data on Dataleke , conduct primary analysis of the collected data, and build an Enterprise Data Platform that can visualize it on dashboards and BI tools .
This platform collects data in different languages from around the world, and during the collection process, natural language processing and machine learning operations are continuously tuned (MLOps), making it possible to constantly improve the accuracy of the collected data .
The various "voices" made visible in this way will provide companies with new insights and will be extremely useful input for improving existing products, improving customer service, planning and developing new products, and more.
Driving the realization of 'aggressive digital transformation' for our client companies
we offer a range of AI-powered products and solutions designed to enhance sales/ digitalization support and optimize internal operations.
Our services not only streamline and automate your processes but also support the growth of your top-line revenue.
Our General-Purpose AI Matching Platform uses advanced AI to identify the best agent to meet customers' needs and preferences, facilitating consultations across various domains. The AI analyzes factors such as the customer’s hobbies, preferences, requests, geographical location, and the characteristics of available agents to ensure an optimal match.
Our matching platform selects the most compatible agent from a pool of candidates, integrates with appointment booking systems, and aims to enhance overall customer satisfaction. It accomplishes this using advanced machine learning algorithms, which support:
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Matching Analysis: Identifying and learning the relationships between data to ensure precise alignment between agents and customers.
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Filtering Functions: Utilizing binary classification to refine and filter data based on historical accuracy and relevance.
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Multi-Class Classification: Categorizing data into various classes for various applications.
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Regression Analysis: Predicting numerical outcomes to support informed decision-making.
This versatile platform is applicable not only for optimizing personnel recruitment and business partner development but also for broader social matching services, making it a valuable tool across various fields.
General-purpose AI matching platform
02 Business application development
General Global engineers at each of our global offices are well versed in the latest technology and develop various applications that meet the diverse needs of our client companies. We have a wealth of experience in developing projects, particularly in the insurance and retail fields, such as building an order management system for Japan's largest global e-commerce site and building a web-based insurance application site for a major insurance company .
03 Cloud App/Microservice Platform Development
In order to improve the maintainability and scalability of applications, we provide development services for cloud applications based on the latest technology and microservice platforms . The services we build are modularized on the cloud, making it possible to flexibly respond to additions and changes in business needs .
The Data Library Service provides a comprehensive repository of data collected from various sources, including regional data, government databases, company records, and area management organizations. This platform enables users to search, access, and utilize this data to foster innovation and create new regional services.
Our Goals:
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Promote Regional Innovation: Encourage diverse stakeholders to leverage data to develop new services and solutions.
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Address Social Issues: Utilize data to tackle regional challenges and contribute to building a data-driven society.
Key Component: City OS
City OS serves as the foundational platform for managing and utilizing data effectively. It integrates a broad spectrum of data types, including:
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Geospatial Data: Information about geographic locations and features.
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Personal Data: Details related to individuals’ work, medical history, lifestyle, hobbies, and preferences.
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Statistical Data: Quantitative data from various sources.
Challenges and Solutions:
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Data Integration: To build new services that span multiple fields, it is essential to consolidate data from different sources into a unified, shared system. City OS facilitates the seamless flow of data within and beyond the region.
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Service Development: Combining statistical data, local government data, and personal information enables the creation of integrated services that address specific regional needs.
Our Role:
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Data Management: Oversee and operate both open and closed datasets required for City OS.
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Business Creation: Develop innovative solutions and services that leverage the available data.
City OS
04 Machine learning related development / MLOps introduction
We provide development services related to machine learning and support the introduction of MLOps . We evaluate and analyze the output of machine learning against preset goals on a daily basis, and perform fine-tuning such as additional training of teacher data and additional development to continuously improve the accuracy of the output .
05 Automated QA / AI Testing
By utilizing various software that provides test automation services (Selenium, cucumber, etc.) and Generala's AI image analysis technology, we automate test execution and automatically compare expected results with anticipated results . It is possible to significantly improve the efficiency of microservice testing and regression testing compared to traditional manual testing .
Virtual agents leverage AI-driven virtual characters, incorporating machine learning, natural language processing, and advanced analytics to act as dynamic customer service agents. These agents create an immersive, AR-based user experience that significantly enhances customer interactions.
Key Features:
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AI-Driven Virtual Characters:
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Utilizes advanced machine learning, natural language processing (NLP), and large-scale language models (LLMs).
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Functions beyond traditional chatbots by actively engaging in meaningful conversations with customers.
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Enhanced Customer Interaction:
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Delivers an immersive and engaging experience through AI virtual assistants.
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Integrates with diverse user interfaces and devices to offer a richer, more interactive environment.
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Advanced Conversational Abilities:
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Interprets customer issues with a deep understanding of context and urgency.
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Gauges emotional states to provide more personalized and effective responses.
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Smart Service Management:
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Summarizes service requests accurately for efficient processing.
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Performs intelligent triage to prioritize and manage complex issues quickly
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Benefits:
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Improved User Experience:
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Facilitates quicker resolution of complex issues through advanced AI capabilities.
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Enhances customer satisfaction by providing a more human-like interaction.
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Virtual store/AI automated virtual assistant
Accurately capturing and sharing the "tacit knowledge" of top-performing employees—valuable management assets—is crucial for ensuring the stable and sustainable growth of a company. Effectively transferring this knowledge to the next generation addresses several key challenges:
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Aging and Declining Labor Force:
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Loss of Expertise: Skilled workers retire, leaving gaps in job knowledge.
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Shrinking Workforce: Accelerating decline in the working population due to lower birth rates.
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Labor Market Fluidity:
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Employee Turnover: Extensive training efforts are wasted when employees leave suddenly.
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Frequent Job Changes: High turnover rates among younger workers necessitate repeated training.
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Rapid Advancement and Change in Business Operations:
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Organizational Restructuring: Digital transformation and remote work create rapid changes, but knowledge isn’t retained effectively within the organization.
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Work Style Evolution: Drastic shifts in work processes and styles disrupt knowledge continuity.
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How we can solve the problem with: Knowledge Play!
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Knowledge Gathering:
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Flexible Formats: Make knowledge available in various formats—email, documents, audio, and video.
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Centralized Database: Store and manage knowledge securely on a cloud service.
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Knowledge Search:
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Efficient Search: Quick content search and interactive browsing.
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Advanced Features: Utilize natural language processing (NLP) for enhanced search and rating functions.
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Utilizing Knowledge:
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Interactive Reproduction: Leverage VR, avatars, and high-definition videos to make accumulated knowledge accessible and engaging.
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Knowledge Play (Knowledge Management Solution)
Addressing common challenges and pain points in knowledge education across various fields include insufficient training opportunities, a lack of resources to balance performance with management and training, and inconsistent training quality due to reliance on individual managers’ experience.
Our service tackles these issues by offering:
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AI-Driven Role-Playing: Engaging in role-playing scenarios with an AI avatar powered by machine learning algorithms. This feature enables dynamic interactions and reactions based on conversation content.
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Natural Conversations with ChatGPT Personas: Facilitating realistic dialogues through AI personas to enhance the training experience.
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AI Analysis and Evaluation: Providing detailed analysis and feedback on role-playing sessions to support effective self-study and standardized instruction.
Basic Features
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Adaptive Role-Playing: The AI algorithm tailors role-playing scenarios based on the conversation's content, allowing for varied and responsive interactions. This method enhances learning efficiency by enabling trainees to practice with advanced, context-aware AI responses.
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Self-Study Enhancement: Trainees can improve their learning speed and content efficiency through repetitive self-study and interactive sessions with AI, optimizing training time.
Management Features
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Detailed Reporting: After each role-playing session, a comprehensive report quantifies performance outcomes. This report enables trainers and trainees to review conversation content, assess learning results, and receive targeted feedback.
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Performance Tracking: Trainers can monitor session frequency and accuracy rates, which helps motivate trainees and refine their role-playing practice.
Knowledge Development AI Role Play
The large, 180cm tall IoT Storefront Mirror is designed to enhance customer engagement and provide entertainment through non-contact games that encourage natural movement. This innovative device aims to attract customers, create interactive experiences, and promote health awareness.
Key Features:
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Interactive Entertainment:
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Equipped with a variety of non-contact games that encourage customers to move naturally.
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Offers gesture-based games and quizzes suitable for both adults and children.
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Health-Related Content:
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Includes AI-driven skin diagnosis, allowing customers to engage in health-related activities while visiting the store.
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Provides entertainment and health content similar to the home IoT Mirror, ensuring a consistent experience.
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Customer Experience Enhancement:
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Attracting and Engaging Customers:
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They are designed to draw customers into the store by offering unique and interactive experiences.
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Encourages communication and interaction between customers, enhancing the overall shopping experience.
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Promoting Health Awareness:
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The mirror not only entertains but also promotes health consciousness among customers.
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By incorporating health-related content, customers are given opportunities to take an interest in their well-being.
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Store Integration:
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Creating New Experiences:
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The IoT Storefront Mirror serves as a tool to offer new and memorable experiences to store visitors.
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Encourages customers to explore health topics in a fun and engaging way, making it a valuable addition to any retail environment.
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Smart devices (large-scale store mirrors)
The IoT Mirror Tablet is an innovative device that seamlessly integrates health monitoring into daily life through the simple act of looking in the mirror. Loaded with health-related content, this smart mirror offers a range of functionalities to enhance users' well-being.
Key Features:
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Health Monitoring:
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Quantify facial surface temperature, pulse rate, and other vital signs.
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Receive personalized exercise recommendations.
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Enjoy exercise videos tailored to improve overall health.
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Customizable Display:
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Freely customize the mirror display to show essential information, such as:
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Current time
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Weather forecast
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News feed
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Upcoming events
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Vital signs
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Daily Health Integration:
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Incorporating Health Checks:
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Users can easily incorporate health status checks into their daily routines, transforming an overlooked task into a regular habit.
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Check not only your health status but also that of your loved ones, such as family and friends, through the IoT Mirror.
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AI-Driven Connectivity:
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Data Integration and Sharing:
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The IoT Mirror technology, powered by AI, links collected data with wearable devices and other smart products.
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Perform daily vital checks and connect them to electronic health records.
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Share health data with appropriate medical professionals, including doctors, trainers, and physiotherapists.
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User-Centric Approach:
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The aim is not to impose new technology habits on users but to adapt and support their existing routines.
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Data is stored silently and is only made available when requested or when anomalies are detected, providing users with summaries or long-term trends.
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Smart Devices (Home Mirrors)
Driving the realization of 'aggressive digital transformation' for our client companies
we offer a range of AI-powered products and solutions designed to enhance sales/ digitalization support and optimize internal operations.
Our services not only streamline and automate your processes but also support the growth of your top-line revenue.