Various opinions about a company's services and products, such as the Voice of Customers (VOC) and Voice of Stores (VOS), flow in through multiple channels, including websites, social media, call centers, and surveys. Accurately and swiftly collecting, visualizing, and utilizing these valuable insights is crucial for making informed management decisions and staying ahead in product development.

Xenera automates removing personal information from VOC/VOS data collected from global and diverse channels, ensuring compliance with each country’s laws and regulations. This data is then centralized in a Datalake, where it undergoes primary analysis and is visualized on dashboards and BI tools through an Enterprise Data Platform.

The platform is capable of processing multilingual data from around the world. Throughout the data collection process, natural language processing (NLP) and machine learning operations (MLOps) are continuously refined, enhancing the accuracy of the insights generated.

By making these varied "voices" visible, companies gain new invaluable insights for improving existing products, enhancing customer service, and driving innovation in product planning and development.

• Big Data Analytics
• Data Management and Governance
• Enterprise Data Warehouse and Data Lake Implementation
• Data Collection and Annotation
• Dashboard and Reports development

Xenera's application architect and software engineers across our worldwide offices are highly skilled in the latest technologies and proven project delivery methodologies, designing and developing business applications that cater to the diverse and unique needs of our clients.

We bring extensive experience and reusable frameworks and components in project development, particularly in the insurance and retail sectors. Notable achievements include building an order management system for Japan's largest global e-commerce platform and creating a web-based insurance application site for a major insurance company.

• Web Application Development
• Mobile APP Development
• Metaverse Application Development
• Application integration
• Software Localization
• UI/UX Design and Development
• DevOps Setup and Advisory
• Agile Software Development

To enhance the maintainability and scalability of applications, we offer development services for cloud-based applications and microservices by using the latest technologies.

Our modularized and service-oriented architecture can be easily deployed to the cloud, allowing for exceptionally flexible adaptation to evolving business needs.

• Cloud Application Development
• Microservices Development

We offer to build, train and deploy Machine Learning services for your data, and support the implementation of MLOps. We continuously evaluate and analyze machine learning outputs against preset goals, performing fine-tuning through additional training of data and further development to consistently enhance output accuracy.

• ML/AI Implementation
• MLOps Implementation

Modern enterprises connect their business processes across diverse applications and technologies, and everything has to work flawlessly. We offer Software Application Testing services to ensure that your applications are fully tested with our proven testing methodologies and process for either waterfall or agile approach.

We provide Application Testing (third-party verification, Test Automation Development Services, Test plan, and Test Case Development Services.

By leveraging test automation tools like Selenium, Cucumber, and Xenera's AI image analysis technology, we automate test execution and automatically compare expected results with actual outcomes. This approach significantly enhances the efficiency of regression testing compared to traditional manual methods.